Frequently Asked Question section

Frequently Asked Question section

Frequently Asked Question section

We do not say that we have the lowest or highest prices on the market, but we can say with certainty that we offer you one of the best price-quality ratios on the market. You choose B3 Hosting because we offer western services at Romanian prices. We rely on organic growth and in relation to the market. We are not a money-hungry corporation, but a company with an important civic spirit and a crazy desire to perform and put the customer above any financial goal. You choose B3 Hosting because you are tired of the same robotic responses from other companies and you need human interaction with people like you! We are waiting for you to become part of our family!

For any pre-sale question, you can use the live chat function on our website. For other commercial or partnership requests, you can contact us by email at [email protected] For technical support you can contact us at [email protected] or by opening a ticket in the client area. For any other questions, please use: [email protected]

The answer to this question depends exclusively on the type of application, the technical skills you have and of course, your budget. As a general rule: a simple presentation site with a few email addresses is enough to be hosted on a shared server, a more complex application (eg virtual store) needs more resources and therefore a VPS is recommended, in while an even more complex application that consumes a large number of resources needs a dedicated server.

Sometimes the system considers some suspicious activities (eg authentication from an unknown IP in another country) and may automatically block your IP. This happens almost exclusively to shared hosting packages. To resolve this issue immediately, please log in to the customer area and access the UnBan Center option in the menu on the left. If this is not the problem, please open a ticket or contact the technical team by email or phone (during business hours). It is important to send the email from the address you used when you registered your customer account. If you contact us from another email address, your message will be automatically rejected.

B3 Hosting servers come unmanaged unless otherwise specified in the offer. B3 Hosting provides shared hosting accounts with the necessary infrastructure such as technical support, control panel and administration such as DirectAdmin, CPanel that allow easy control even for less technical users. But for those who need specific guidance or administration and management of applications and / or servers, B3 Hosting offers administration packages that meet the needs of users who do not have the necessary technical knowledge / time. If you want a personalized offer, do not hesitate to contact us.

Shared hosting services, some VPS and international domains activate as soon as payment is confirmed. Some custom services may take longer to activate, but the activation time will be specified when you place your order. Some dedicated servers have a maximum activation time of 24 hours, while others have a maximum of 2 hours. The placed servers will be brought during working hours, in the interval established with the sales agent. .Ro domains, as well as other national domains are activated manually in about 1-2 hours during working hours.

There is no minimum contract period, but services can be ordered for at least 1 month. For advance payments over a period of more than 6 months, we will be able to offer various discounts or extra resources. You can cancel the services at any time, regardless of the period paid, but the return of the money is possible only if the legal deadline has not been exceeded.

Before giving up the services offered by B3 Hosting, please contact us explaining the reason for this decision. If there is something we can change for you, we will gladly do it and try to find a solution. However, if you are convinced of your choice, you can cancel any service in the customer area. Before doing so, please make sure that there are no outstanding balances in your account, otherwise you may opt out of our services only after payment of the outstanding balance.

We sugges you check our Knowledgebase before asking us any questions. Usually, the most common problems have their answer there. If you can't find an answer to your problem, then you can write us a ticket, email contacts or even a phone call (during working hours).

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